Refund policy
At Padel Problems, we want you to love your gear. If something isn't right, we're here to help.
Right of withdrawal
Under EU consumer law, you have the right to withdraw from your order within 14 days of receiving your item, without giving any reason. To exercise this right, you must notify us within that 14-day window by submitting a request through your customer account at https://account.padel-problems.com.
Once you have notified us, you must return the item within 14 days of that notification.
Exemptions
The right of withdrawal does not apply to personalised or custom-made items — including t-shirts printed with custom names or other personalised details. These are made specifically for you and cannot be returned unless they are faulty or incorrect.
Refunds
Once we receive and inspect the returned item, we will process your refund within 14 days of receiving your withdrawal notification. Your refund will include the original standard shipping cost you paid at checkout. If you selected a premium or express shipping option, only the equivalent standard shipping rate will be refunded. Refunds are issued to your original payment method.
We reserve the right to deduct from the refund if the item shows signs of handling beyond what is necessary to inspect it.
Return shipping
The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Faulty or incorrect items
If you received a damaged, defective, or incorrect item, we will cover the cost of return shipping and offer a full refund or replacement. Please submit your request within 30 days of your purchase date at https://account.padel-problems.com or support@padel-problems.com
Care instructions
To keep your print looking sharp, please follow these care guidelines:
- Wash and dry items inside out.
- Use cold or low-temperature water with a mild detergent.
- Avoid heavy spin cycles.
- Air drying is recommended. If tumble drying, avoid washing with heavy fabrics.
- If ironing is necessary, iron inside out on low heat. Do not iron directly over printed areas.
Proper care will help preserve the look and feel of your garment over time.
Contact
This policy may be updated at any time. For the most current version or any questions, please email us at support@padel-problems.com.